Customer Support

Our #1 priority is keeping your team up and running at all times. With many years of experience in supporting Subversion, CVS, Git, Trac, Bugzilla, we will solve your problems expertly, promptly, and with a personal touch. You will communicate directly with our product and systems engineers.

  Personal Business Enterprise
Cost Included Included Silver, Gold, Platinum
Support Service Level Agreements      
Incident Response Time Up to 2 days 4 hours 1 hour
Monthly Support Cases 2 Unlimited Unlimited
Emergency Chat Support (24x7)   tik tik
Phone Support (24x7)   tik tik
Network Performance      
24x7 System Monitoring tik tik tik
99.9% Uptime SLA   tik tik
High Load Performance   tik tik
Disaster Recovery & Failover   tik tik
Training & Resources      
Intro to Subversion Training ($100 value) tik tik tik
Online Knowledgebase & Webinars Help.Codesion.com VIP Access VIP Access
Subversion Online Training by CollabNet From $198 / 2 hrs From $198 / 2 hrs From $198 / 2 hrs